LST has established itself as one of the premier services company for Oracle products.  With over 15 years of experience, the LST team will provide premier services to customers large and small.  With the ever-changing software industry, it is essential to have a team that is trained and experienced in what Oracle has to offer now and in the future.

Professional Services
Getting the most out of your Oracle Database system can be difficult without having an experienced team to assist you through your implementation, upgrade, or migration projects.  Whatever the project is, LST Professional Services will discuss and recommend “best practices” for you and your systems.  LST has a wide range of services; specializing in Real Application Clustering, Dataguard, Oracle Enterprise Managers, and all other Oracle Technology products including “Fusion Middleware”.

LST Services are handled "Remotely" and/or "On- Site" depending on availability and individual customer needs.

Managed Services
LST has three support levels, plus three add-on options and a combination package:

BasicCareTM: This is our Time & Materials offering. No services or hours are included other than reactive, telephone or email based support during normal business hours. This option requires no setup fee or long-term commitment.

ExtendedCareTM: This is our most popular support level. It includes once a day monitoring on normal business days for up to 3 database instances, access to the LST Helpdesk and web-based paging of LST personnel, and 5 hours of DBA services per month to take care of any issues, upgrades, general support, etc. It has a one-time setup fee to configure the LST library of monitoring scripts for your platform, including automated uploading of the output to the LST Helpdesk.

Add-on Option 1: Database Analysis & Health Check – This is a one-time cost for a thorough initial analysis of the database and its environment. LST personnel will run a variety of scripts and tools, and produce a detailed list of any problems found, along with criticality, proposed solution(s), and estimate of effort for each. If client would like LST to perform any corrections, hours will be billed per the contract plan.

Add-on Option 2: 24/7 support – With this option, support is guaranteed for either of the above levels, 24 hours a day, 365 days a year, holidays included. Without this option and if it is available, support will be charged at an hourly rate.

Add-on Option 3: Real-time Alarming – With this option, LST will configure your Oracle Enterprise Manager (OEM) product to monitor your environment for a variety of critical issues, and issue alarms when thresholds are exceeded directly to LST personnel (and, optionally, client personnel as well). This ensures the fastest possible response time on any database issues, and minimizes potential downtime. If OEM is not currently installed in the client's environment, LST can perform an installation and configuration for a fixed cost.

CompleteCareTM: Includes all of the above in one convenient package at a discounted rate, with twice the included hours, free setup, and a free initial analysis. A minimum of a 6-month contract is required for this option.

For more information on any of our services or support, please contact us.